·         How will my order be shipped?
Your order will be sent through email to the address provided.

·         How long will it take for me to receive my order?
Within 5 working days. 

·         Do you ship to my country?

·         Yes, I ship nationwide. 

·         Is it safe to submit my credit card information?

·         Yes, our order form is a secure document. The order form and any information included are

·         encrypted for privacy while in transit.

·         How can I pay for my order?
You may pay with your Credit Card, debit card including Switch and Solo through Paypal's secure payment server.

·         Who should I contact if I have questions?
Please send us an email with your question(s) to customer service at karentf@hotmail.co.uk

·         I s VAT included in the prices?

·         Yes it is. What you see on the page is what you pay.

·         Do you do refunds? Yes refunds will be given if the item is sent back within seven days of receipt. Unfortunately we cannot refund your postage costs. Damaged in Transit: If your item arrives damaged then please provide proof of the damage (ie Photo) and we will send out a replacement within a couple of days. 

·         Can I cancel my order? Yes you may cancel your order and have a full refund.

Contact details:

Karen Burness (aka Karen Crystal), 43 Passingham Avenue, Hitchin, Hertfordshire, SG4 9LG, England, UK 

Terms & Conditions.

Use of the facilities on this site is recommended only for those of a legal age of 18 and over.

For reasons of legality, all psychic readings and goods are deemed as for 'entertainment purposes only'.

All of my many readings and ebooks are aimed at giving you advice. Please treat them as such. How you act upon the advice is entirely your decision. We suggest you always use commonsense and always seek the appropriate specialists if required such as a Solicitor, Doctor or professional guidance counsellors or any other professional body that can help you in specific matters. You create your own reality; no one can create that for you! Karen Crystal, Karen Burness of Twinsoulmates1111.com will not be liable for emails undelivered by the fault of the email service Hotmail. We will try to deliver products and readings within 5 working days, but very occassionally it might take a few days longer. 

Any information of a personal nature that is held by Twinsoulmates1111 on behalf of you the client will be protected as much as it is in our power to do so. I undertake to do all in our power to protect you the client and your sensitive information.

Readings from Twinsoulmates1111 are meant to be a gentle and loving guide, not a blue-print for living, and certainly not to make decisions for you. Please be aware that by booking a reading with us you take full responsibility for any decisions you may make as a result of that reading.

Intellectual property rights in the content of this site are reserved to Twinsoulmates1111 and Karen Crystal (Burness), by use of this site you hereby confirm that you indemnify Twinsoulmates1111 and Karen Crystal (Burness) totally from any that might arise from its use directly, or indirectly.

Twinsoulmates1111/Karen Crystal (Burness) can accept or refuse your offer to purchase services from her from the websites, at her discretion. No agreement will exist until we have accepted your payment, and even then, if we feel that we do not wish to continue with the transaction we may fully refund your payment via our payment system ‘Paypal'.

Full refunds in the case of dissatisfaction with work or goods received by the client are given at the discretion of the company. If you are unhappy with your reading we need to know as soon as possible and a full refund will be made. Any Contract between us will be deemed to have been concluded in the United Kingdom. Refunds should be initiated through Paypal or Nochex.

Karen Crystal (Burness) never claims to be 100% accurate, therefore no claims may be made against her or Twinsoulmates1111.com if circumstances differ from what is stated in the reading. Sometimes the same universal advice and text guiding other clients in their readings will be included in other readings where relevant.

If for any reason a refund is required, please go to Paypal or Nochex to initiate a refund. You agree that neither Karen Burness (Karen Crystal) nor twinsoulmates1111.com will be liable if refunds were not first intitiated by you, the client through Paypal or Nochex.

Any and all correspondence between yourself and our services is intended for you only. Copyright laws and confidentiality agreements apply. You agree that you will not share, publish, display nor distribute it in any way, shape or form.